PRIVACY POLICY — CREED SOLUTIONS TRAVEL
Last Updated: 14th January 2025
Website: travel.creedsol.com
Your privacy matters deeply to us. This Privacy Policy explains how Creed Solutions (“we,” “our,” “us”) collects, uses, stores, protects, and shares your information when you interact with our website, purchase a tour, or communicate with our team.
By using our website or booking any service, you consent to the practices described below.
1. Information We Collect
We collect information in order to deliver seamless travel services, comply with regulations, and enhance your experience.
1.1 Information You Voluntarily Provide
- Full name
- Email address
- Phone number
- Address (if required for billing)
- Passport information (only when strictly required for travel booking)
- Payment details (processed securely via trusted gateways)
- Travel preferences
- Emergency contact information
1.2 Payment Information
We do not store your card or bank details.
All payments are securely processed through:
- Paystack
- PayPal
- Bank transfer (when applicable)
These gateways may retain necessary transaction details in line with regulatory requirements.
1.3 Automatically Collected Data
When you visit our website, we may collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Cookies & tracking pixels
This helps improve performance, security, personalization, and analytics.
2. How We Use Your Information
We use your information to deliver exceptional travel services and maintain operational integrity.
2.1 To Process Bookings & Payments
Including:
- Securing your spot on a tour
- Verifying identity
- Issuing confirmations
- Providing support
- Managing deposits and balances
2.2 To Provide Personalized Travel Services
Such as:
- Curated itineraries
- Group coordination
- WhatsApp or email updates
- Add-on upgrades
- Customer support
2.3 Marketing Communications
With your consent, we may send you:
- Promotions
- Trip announcements
- Updates on new experiences
- Reminder emails
You can unsubscribe at any time.
2.4 Legal & Operational Purposes
Including:
- Security monitoring
- Fraud prevention
- Identity verification
- Regulatory compliance
- Dispute resolution
3. Sharing Your Information
We never sell or rent your information.
We share data only when necessary to operate your trip:
3.1 Trusted Operational Partners
- Airlines
- Hotels & luxury villas
- Security teams
- Transportation providers
- Restaurant partners
- Tour guides
- Media teams
Only the minimum required information is shared.
3.2 Payment Gateways
Paystack and PayPal may access data required to:
- Process payments
- Prevent fraud
- Comply with financial regulations
3.3 Legal Requirements
We may disclose information if required by:
- Safety-related requests
- Law enforcement
- Government authorities
- Court orders
4. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Request corrections
- Request deletion (where possible)
- Withdraw marketing consent
- Limit processing
- Request a copy of stored data
To request any privacy action, email:
📩 privacy@creedsol.com
5. Cookies & Tracking Technologies
We use cookies to improve your browsing experience.
Examples:
- Remembering your selections
- Keeping items in your cart
- Improving speed & performance
- Understanding user behavior
You may disable cookies through your browser settings, although it may affect site functionality.
6. Data Storage & Security
We implement industry-standard security measures including:
- SSL encryption
- Secure payment channels
- Firewalls
- Access-control protocols
- Encrypted storage for sensitive documentation
However, no digital platform is 100% risk-free.
By using the site, you acknowledge inherent online risks.
7. International Data Transfers
If you are outside Nigeria, your information may be transferred to servers located in:
- Nigeria
- Europe
- The United States
We ensure safeguards are in place according to data protection standards.
8. Third-Party Links
Our site may include external links.
We are not responsible for the privacy practices or content of third-party websites.
Please review their policies before engaging.
9. Refunds, Cancellations & Chargebacks
All refund processes follow our dedicated Refund Policy.
View it here:
🔗 Refund Policy: https://travel.creedsol.com/refund_returns/
🔗 Terms & Conditions: https://travel.creedsol.com/terms-and-conditions/
Submitting a booking on our website means you have read and accepted both linked policies.
10. WhatsApp & Direct Messaging Communication
By contacting us via WhatsApp, Instagram, or email, you consent to communication through those channels.
Communication may be used for:
- Booking confirmation
- Travel instructions
- Emergency updates
- Customer service
- Group coordination
You may request removal from non-essential messaging groups at any time.
11. Media & Recording Policy
During group trips, content is captured for safety and marketing purposes.
If you wish to opt out of public use, notify us at:
📩 media@creedsol.com
Note: Content already published cannot be retroactively removed.
12. Retention of Data
We retain data only for as long as necessary to:
- Provide services
- Comply with regulations
- Resolve disputes
- Maintain business records
Financial records may be retained for regulatory periods (5–7 years depending on the requirement).
13. Updates to this Privacy Policy
This policy may be updated periodically to reflect operational, legal, or security changes.
The updated version will always be available on this page.
14. Contact Information
For questions about this Privacy Policy:
📩 Email: privacy@creedsol.com
🌐 Website: travel.creedsol.com
